Sense · Relationship coverage
Customer Org Map
Not a full org chart — a map of the stakeholders we actually deal with. Who we know, how deep we are, who blocks us, and who we should meet next. Filtered to one customer at a time.
Account penetration · Northwind Lending
55Workingweighted by influence × relationship strength
4
Promoters
3
Neutrals
0
Detractors
1
Unknown
CXO / Decision layer
1 of 2 known
0 strong relationships
Leadership / Influencers
3 of 3 known
1 strong relationship
Ops / Daily users
3 of 3 known
2 strong relationships
Relationship pulse
51Stable
▬ 0 vs baselinePenetration 55 · initiative coverage 45 · rolled up automatically from the org map
- ·No strong relationship in the decision layer.
- ·Weakest initiative: Regulatory reporting readiness at 29% coverage.
- ·1 relevant stakeholder has never been met.
No strong CXO relationship
1 of 2 CXO-layer contacts known, none strong. Renewal and expansion decisions happen without us in the room.
1 contact unowned
MIS / Reporting Analyst have no named owner on our side. Nobody is accountable for the relationship.
Relationship map
Click any card to see what they care about, how to approach them, and to update sentiment or ownership. Changes save on this device.
PromoterNeutralDetractorUnknown
CXO / Decision layer
2 mapped
Leadership / Influencers
3 mapped
Ops / Daily users
3 mapped
Initiative-level coverage · where delivery risk is coming from
Live initiatives at Northwind Lending · average coverage 45%
An account is not one relationship. Each live programme, integration or rollout needs its own set of people with us. Low coverage here is where slippage, disputed scope and escalations start.
Regulatory reporting readiness
Compliance · Submission window in 6 weeks · at stake: Audit exposure
29%
Under-penetrated
MIS / Reporting Analyst · ColdProgramme / Delivery Manager · Strongcompliance · not mappedcro · not mapped
- No one mapped for the role that decides this initiative (compliance). We are delivering blind.
- 1 stakeholder has no owner on our side (MIS / Reporting Analyst).
- MIS / Reporting Analyst (88d silent) — no recent contact on a live initiative.
- 2 expected roles are not on the map at all.
A missed regulatory window becomes an executive escalation the same day — this initiative cannot run on an unowned relationship.
Bureau + CKYC integration refresh
Integration · Blocked · awaiting customer sandbox · at stake: Every new disbursal journey
36%
Thin
Head of Technology · WorkingProgramme / Delivery Manager · Strongitlead · not mappedcompliance · not mapped
- No one mapped for the role that decides this initiative (itlead). We are delivering blind.
- 2 expected roles are not on the map at all.
Integration slips are almost always a people problem — no owned relationship with the integration lead means no sandbox.
Renewal & commercial review
Commercial · Renewal cycle open · at stake: Full ARR
36%
Thin
CFO · WorkingMD & CEO · NoneCOO / Head of Operations · Strongcro · not mapped
- 1 stakeholder has no owner on our side (MD & CEO).
- 1 expected role is not on the map at all.
Renewal recommendations are shaped by people we often meet least. Coverage here is the single best predictor of a clean renewal.
Collections field-app rollout
Rollout · Pilot · 2 branches live · at stake: Bucket-1 recovery rate
54%
Thin
COO / Head of Operations · StrongLOS Ops SPOC · StrongMIS / Reporting Analyst · Coldcollections · not mapped
- No one mapped for the role that decides this initiative (collections). We are delivering blind.
- 1 stakeholder has no owner on our side (MIS / Reporting Analyst).
- MIS / Reporting Analyst (88d silent) — no recent contact on a live initiative.
- 1 expected role is not on the map at all.
Field adoption dies quietly. Without the Collections Head sponsoring it, usage decays inside 6 weeks.
LOS journey re-configuration
Programme · Build · UAT in 3 weeks · at stake: Approval TAT target of 48h
72%
Covered
Credit Head · WorkingCOO / Head of Operations · StrongProgramme / Delivery Manager · StrongLOS Ops SPOC · Strongcro · not mapped
- 1 expected role is not on the map at all.
Underwriter workflow changes fail when the Credit Head is not personally invested in the new deviation matrix.
Who we should know next
Ranked by influence and current exposure
MD & CEO
CXO / Decision layer · High influence and we have never met them
Ask Lakshmi Kulkarni (COO / Head of Operations) for a warm introduction
"Bring a market movement or peer benchmark they don't already have." — anchor the first 10 minutes on growth.